Terms of Sale and Delivery

About these terms

By completing the online order form to make a purchase, you are offering to enter into a contract to purchase items from CapPlanet. If CapPlanet accepts your offer, the items will be sold to you subject to these Terms of Sale and Delivery and our User Agreement (the Terms).

The contract is made when CapPlanet accepts your order by giving notice to you. We will not accept your order until full payment is made, including the product price and applicable delivery charges.

1. Payment methods

Any purchases may be paid for using a Paypal account or credit card through third-party merchant facilities. CapPlanet is not responsible for and has no control over any third-party merchant facilities. Customers acknowledge and agree that CapPlanet will not be liable for any loss or damage arising out of their use of a third-party payment gateway. CapPlanet advises that customers should read and understand the terms and conditions of the third-party merchant facilities before using them.

All prices on CapPlanet are shown in United States Dollars (USD).

Customers acknowledge and agree that some banks and financial institutions may charge you an additional fee for international transactions.

Customers acknowledge and agree that CapPlanet is not responsible for any additional charges, fees or taxes charged by local government, port authorities or third-party agencies. Any additional charges are the responsibility of the customer and not the responsibility of CapPlanet.

2. Delivery arrangements

Any delivery times quoted are in business days.

Our typical production times are an estimated 10–14 business days. A real-time estimate is presented at checkout, based on our current production workload. Delivery time is typically 2–5 days, depending on location and delivery carrier. Production time does not include shipping time. Shipping costs are determined at checkout.

Customers acknowledge and agree that the items offered for sale are directed solely at residents of the United States. CapPlanet makes no representation that any items sold through the Site are appropriate or available for use outside the United States.

3. Special offers

All specials, promotions, clearances, offers, and discounted items advertised on the Site are available only while stocks last unless otherwise stated.

4. Item availability

All caps are custom made to order and will be created once purchased.

5. Notice of a defect

If there is a defect with any of the items in your order, you must notify us within 15 days of receipt of the items of your intention to return the items to us.

You must provide your order information along with your notification.

You must provide particulars as to why you are not satisfied with the items in your order, including a clear photograph of the defect.

6. Returns

Cap Planet caps are produced and decorated specifically for you based on the proof you approved. Because we cannot resell custom-decorated items, custom orders are generally non-refundable and non-returnable.

That said, we stand behind our work. If something is genuinely wrong on our end, we'll make it right.

What we'll refund or replace

We'll refund or replace items in the following situations:

Decoration doesn't match the approved proof — wrong logo, wrong placement, wrong colors, wrong technique vs. what you approved.
Manufacturing defects — unfinished stitching, broken closures, holes, missing components, or other quality issues that fall below industry standards.
Wrong items shipped — we sent the wrong SKU, wrong color, or wrong quantity vs. your order.
Damaged in transit — see the delivery arrangements in clause 2 above.

What's not eligible for a refund

Approved proof preferences — color, sizing, placement, or decoration choices you signed off on at proof approval.
Subjective taste — a change of mind about an approved design does not qualify for a refund once production has run.
Sizing — caps are generally one-size-fits-most or supplier-spec; we ship the cap models you ordered.
Carrier delays — when shipping arrives later than expected due to carrier or customs events outside our control. We will help pursue a claim with the carrier.
Used or laundered items — caps that have been worn, washed, or modified are not eligible.

How to start a claim

Email us within 30 days of receipt at caps@cap-planet.com with your order number, a description of the issue, and photos showing the problem.
We'll respond within 2 business days to acknowledge the claim and request anything else we need.
If the claim is approved, we'll confirm the resolution (replacement, partial refund, or full refund) and execute within 10 business days.
If a return shipment is needed, we'll provide a prepaid return label (covered claims) or instructions (non-covered claims).

7. Replacements only

Where a claim under clause 6 is approved, our standard remedy is a replacement of the affected items at our cost. A partial or full refund may be offered instead, depending on the timing and severity of the issue.

For reorders of the same SKU, decoration, and logo, we retain your artwork and order specs so subsequent orders are easier. If a particular cap blank becomes unavailable from our supplier, we will work with you on a comparable substitute before production.

8. Cancellation policy

Refunds for cancellations follow these rules:

Before proof approval — full refund, less any artwork-prep costs (typically minor).
After proof approval, before production starts — partial refund possible; costs already incurred (digitizing, materials, deposit-related charges) are deducted.
Once production starts — non-refundable.

Approved refunds are issued to the original payment method within 10 business days of approval.

9. Entire agreement

These Terms, and the documents expressly referred to in them, constitute the entire agreement between you and CapPlanet, and supersede all previous discussions, correspondence, negotiations, previous arrangements, understanding or agreement between us relating to the Services.

We each acknowledge that, in entering into this Agreement, neither of us relies on, and subsequently will have any remedies for, any representation or warranty that is not set out in this Agreement.

Contact us

Questions about a shipment or an order:

Email · caps@cap-planet.com